It's been 3 weeks since the buyer has bought my RX 5700 XT (used for 3 ½ years and worked when I last used it like 2 months ago and then kept it somewhere safe where it wouldn't be damaged.) and for the past 2 weeks, a dispute has been ongoing, as the buyer claims that the GPU isn't working (1st time they had a 500W PSU in combination to an i5 9400, which then I told them to change it to 600W and above).
Second attempt was them trying a 650W PSU and still no luck. I asked them to send me proof via video…and based on my own knowledge, the GPU can't be causing that right? The inability of the whole PC to start up?
Therefore I've asked them to send another video of them attempting to start the PC with their previous GPU.
12 Comments
https://preview.redd.it/vswp3vawpgad1.png?width=687&format=pjpg&auto=webp&s=a36e33ce2417a324a683bc06dd771e3682b358ae
The GPU is manufactured by XFX and therefore I visited the website in the 3 week-dispute to see what the LED indicators mean.
You have no obligation to help the buyer. You sold it, they bought it.
They might charge back, but that is a different level of solving the issue.
If there’s a short, then the GPU could be causing the issue, but there’s no way to tell without being there in person
>Therefore I’ve asked them to send another video of them attempting to start the PC with their previous GPU.
I would wait until they send you that video. If the PC works fine with the other card then just get them to send it back and sell it to someone else. I sold a laptop once and someone claimed it wasn’t charging, got them to send it back and it was charging fine.
People laugh at me for refusing to offer PayPal Goods and Services as a payment option but I would rather earn 10% less on a sale by limiting myself to local buyers than offer six months of warranty to idiotic and sometimes outright malicious buyers who don’t know what they’re doing.
That power cable setup looks sketchy as hell.
“Therefore I’ve asked them to send another video of them attempting to start the PC with their previous GPU.”
they wont, because it wont work. you can close the thread
next they will claim it was the gpu that shorted the whole thing and its why its not even working anymore with the old gpu
Christ, the white light on the GPU LED indicates a power issue, it’s not getting enough power from the PSU. This is also a rats nest of a computer, and the computer not booting at all isn’t the GPU’s fault.
Doesnt the light on the gpu indicate that its not receiving enough power? Also its almost touching the psu
Tell him to flip the little switch on the GPU.
Take working PC with a similar card, then replace with your GPU.
…but with a few weeks down the road who knows what they have done to that card…
I could see Q-led indicators on mobo in the video. Generally third one from right in this perspective must be GPU. There were two lights being lighted so CPU and DRAM must be okay.
However, i think the problem migt be caused by pcie port. You should ask the buyer which mobo is being used.
I had this kind of issue. I had to replace my old OG Rampage Extreme.
With my Maximus IV Extreme was just a ram issue, fixed by adding the modules one at a time.
I suspect they did an unstable overclock and the PC fail to boot.
That video screams user error. That setup is sketch AF.